Tourism New Zealand's Role

Last Updated on: 9 January 2012

Tourism New Zealand's Giant Rugby Ball on its last international deployment in Sydney, Australia in September 2010.

Rugby World Cup 2011 (RWC 2011) offers enormous opportunity for New Zealand's tourism industry. Tourism New Zealand is focussed on making sure rugby fans consider New Zealand not just in terms of rugby, but also for the activities and experiences they can have here before, during and after Rugby World Cup 2011. We want visitors to get the most out of their visit, to enjoy our world-class tourism products and experiences, and to recommend New Zealand to others; irrespective of who holds aloft the prized Webb Ellis trophy.

Tourism New Zealand has developed a strategy to create lasting benefits for New Zealand tourism from hosting Rugby World Cup 2011. We work closely with other government agencies, Rugby New Zealand 2011 and New Zealand 2011.

Our focus is on generating awareness of New Zealand hosting the Tournament, helping support rugby fans to book their trip, delivering an outstanding Rugby World Cup experience and finally, generating a lasting legacy for tourism.

We will do this by telling the story of New Zealand, by using digital media to identify and communicate with potential visitors, and by showing unique Manaakitanga - Kiwi hospitality to international visitors.

To date, initiatives and experiences have included:

The Rugby Ball Venue

The Giant Rugby Ball venue is a unique, fully-inflatable and transportable venue that was installed in iconic locations around the world to promote New Zealand as a great place to work, live, play and do business with. More than 70,000 people have passed through the Ball, while millions more are aware of it as a result of PR and media coverage around the world.

Online marketing

Tourism New Zealand's consumer travel website features a dedicated area for fans, providing interactive and engaging content on rugby tourism - www.newzealand.com/rugby.

The space includes an interactive match schedule with information about the regions where games will be played and teams will be hosted. It also includes an area to book transport and accommodation and provides a range of useful information including a currency converter and sample costs of dining out and eating in. Former All Black Tana Umaga and television personality Petra Bagust present a series of 'Rugby Road Trip' videos, highlighting some of the host regions and showcasing experiences that will be on offer in 2011. And there's information about purchasing tickets and packages.

Tourism New Zealand recognises the increasing importance of communicating with people across the world through social media. We have an active Facebook presence, with almost 300,000 followers and work with tournament organisers Rugby New Zealand 2011 (RNZ 2011) to share tourism messaging with their sizeable online communities of fans on Facebook. The aim of this work is to start conversations about New Zealand by sharing rugby and tourism news, stories and rugby-related videos, and to convert an interest in rugby and the Tournament into plans to travel to New Zealand.

Tourism New Zealand has also implemented a number of online marketing campaigns aimed at promoting Rugby World Cup 2011 to fans in Australia and South Africa.

Working with travel sellers

The 'Rugby Zone' on our trade website has been created especially for travel sellers from around the world who are putting together holidays based around New Zealand as host of Rugby World Cup 2011.

Only Rugby World Cup 2011 Official Travel Agents (OTAs) worldwide can promote packages to New Zealand. The OTAs have access to the Official Accommodation Bank that has been set up to ensure that supporter groups, sponsors and teams are able to secure the best available accommodation in terms of location and quality.

Other travel agents are able to help their clients plan independent holidays around the Tournament, even though they can't promote the Event itself or sell tickets to the games.

Tourism New Zealand is working with the 20 OTAs world-wide to ensure they have a broad knowledge of the range of tourism products each New Zealand region offers. Offshore, Tourism New Zealand has staff in each relevant market working with the OTAs to develop their knowledge of New Zealand on an ongoing basis. Our help includes travel seller training resources and databases, and linking the OTAs with regional contacts so they can arrange familiarisation tours in New Zealand.

Once in New Zealand, the i-SITE network will be ready to deliver on the promise that New Zealand provides the best experience a global rugby fan can have by delivering information and booking opportunities for tourist attractions, accommodation and transport.

For information about official travel agents, ticket sales and hospitality packages see www.rugbyworldcup.com or www.newzealand.com/rugby.

Media

Tourism New Zealand is using its international PR programme, including proactive PR, international media hosting, and celebrity and opinion leader endorsement, to raise New Zealand's profile as the host of Rugby World Cup 2011 and to generate awareness of the range of experiences on offer during Tournament-time, including the REAL New Zealand Festival.

Many media from around the world have begun preparing for the Tournament. We have hosted leisure and lifestyle journalists, and a scrum of rugby media from a number of countries participating including France, Italy, UK, Ireland, South Africa and Australia. This activity will increase further as we approach the Tournament.

During Rugby World Cup 2011, New Zealand will host more than 2,000 media. Tourism New Zealand is working with our government partners to ensure the host broadcaster and rights holding broadcasters are supported with updated, media-ready material (broadcast footage, photography, information), and are provided with new updated footage that includes REAL New Zealand Festival and regional footage showing New Zealand as a popular destination. We will also plan tourism experiences for a range of media and work with Regional Tourism Organisations to support media seeking reactive tourism experiences during the Event that showcase New Zealand tourism.

Our Global Newsroom team is looking for rugby-related story angles to share with international media and posts regular rugby stories on our international media website, www.media.newzealand.com.

A nation of four million hosts

Tourism New Zealand is working at national, regional and host-city level to encourage a coordinated approach to Rugby World Cup 2011 by the entire New Zealand tourism industry to deliver a country of four million hosts.

Tourism New Zealand is supporting the NZ2011 office to deliver the New Zealand 2011 REAL New Zealand Festival and its network of events.

We publish regular rugby stories on this website, and keep the tourism industry up to date through our Tourism News electronic newsletters.

Large Content Image Crowds queue for the Giant Rugby Ball in Tokyo in November/December 2009.