Format

Training Concept

The frontline staff will be grouped into groups of 8-10 and New Zealand delegates will have 20 minutes to present their products. The travel agents will be rotated during the session to see the New Zealand delegates. The format of the training session maybe modified according to the number of New Zealand delegates in order to assure the quality and efficiency of the event. Tourism New Zealand as the organisers reserve the right to change the format when and if deemed necessary.

New Zealand delegates are not permitted to share a presentation, therefore second delegates are not permitted.

Example programme for the full day format

Time	Activity
8:00 - 9:00am	Registration and set up of promotional materials for New Zealand delegates
9:00 - 9:30am	Introduction from Tourism New Zealand Frontline staff will be divided into group of 8-10 in round table
9:45am - 12:30pm	Presentation. There will be 10 min coffee/tea break
12:30 - 2:00pm	Lunch Break
2:00 - 4:00pm	Presentation. There will be 10 min coffee/tea break
4:30 - 5:00pm	Closing of the event and Question & Answer session by TNZ
* This programme serves as a guideline and Tourism New Zealand will advise actual timings when final registration is completed by New Zealand delegates

Target Number of Frontline Staff

Country	Target Number	Knowledge of Destination
Beijing	80	ADS Travel Agency - Beginner Kiwi Specialist
Guangzhou	80	ADS Travel Agency - Beginner Kiwi Specialist
Hong Kong	80	Average

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