Shining stars of visitor information network recognised

The crème de la crème of New Zealand’s i-SITE Visitor Information Network have been recognised today at the 2018 i-SITE Conference in Greymouth Māwhera.

Now in their sixth year, the awards recognise the important role i-SITE Visitor Centres play in adding to the positive visitor experience and supporting the communities in which they operate.

“Wherever you travel in New Zealand, you can always be sure to find a friendly i-SITE nearby equipped with the latest information and guidance on New Zealand and the local community,” says Paul Yeo, i-SITE Executive Manager.

“The annual i-SITE awards are designed to celebrate the best amongst the network and set a benchmark for i-SITE Visitor Centres across the country.”

Awards were presented to the top in training, sales, customer satisfaction and innovation, as well as recognising long service.

2018 i-SITE Training Achievement Award - Matamata i-SITE Visitor Information Centre

Recognition of an i-SITE for having the highest proportion of trained staff when measured against the i-SITE membership standards and criteria.

2018 Bookit Awards - Rotorua i-SITE Visitor Information Centre and Annette Tanabose, Picton i-SITE Visitor Information Centre

Highest value of bookings made by an i-SITE Visitor Centre using Bookit and highest value of bookings made by an individual consultant using Bookit.  

2018 Customer Feedback Award - Palmerston North i-SITE Visitor Information Centre

Highest aggregate score across Customer Radar, TripAdvisor and Google Reviews.

2018 i-SITE Innovation Award - Auckland i-SITE Visitor Information Centre - Princes Wharf

Awarded to an i-SITE which has demonstrated innovation across marketing, productivity, membership and value.

2018 Contribution Awards  

Awarded in appreciation for over 20 years’ service in providing visitor information.


  • Angela Anderson, Clutha i-SITE Visitor Information Centre
  • Trish Briggs, Greymouth i-SITE Visitor Information Centre
  • Garry Brunton, Tokoroa and Tirau i-SITE Visitor Information Centres
  • Trish Dent, Stratford i-SITE Visitor Information Centre

Taranaki i-SITE Visitor Information Centre was awarded hosting rights for the 2019 i-SITE Conference.

There are more than 80 i-SITE Visitor Information Centres located across New Zealand. Each year, the i-SITE network welcomes approximately 7.3 million visitors, generating $65 million in sales.

i-SITEs are extremely valuable to local communities. i-SITE Visitor Information Centres inspire visitors to spend locally, with every $1 spent at an i-SITE contributing to around $1.50 of additional spend at cafes, shops, attractions and accommodation.

i-SITE Visitor Information Centres also have a critical role to play in looking after the safety and wellbeing of visitors and the communities they operate in, equipped with the latest information on local regulations, guidance and touring routes.

The i-SITE New Zealand Visitor Information Centre brand is proudly managed by Tourism New Zealand.

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